Shipping & Returns
SHIPPING POLICY
Most orders are shipped FedEx ground, UPS or USPS within days of your order being received. Please allow up to 2 weeks for delivery. Some items will take longer as noted on the item page.
An incorrect shipping address, payment delay or issue, large quantity orders, or a FedEx failure to deliver (e.g., severe weather conditions) may result in delayed shipping. Shipping costs are calculated by destination and actual weight. Shipping rates are subject to change. Customers can estimate shipping and tax by entering the destination prior to checking out.
We currently deliver to the United States. For international shipments, or shipping to Alaska or Hawaii, please email us at info@stemessori.com for current shipping rates.
Most of the products are all shipped out together and will arrive at the same time. However, if the order is large and is shipped in more than one package, they may arrive separately.
RETURN & EXCHANGE POLICY
Please inspect all boxes in your order within 7 days of delivery to confirm the order is correct and free from damage. If you receive an item that you did not order, are missing an item that you anticipated would be in your shipment or received an item that was damaged in shipping please retain all packing materials and contact us immediately to address the issue.
If you are not satisfied with your purchase for any reason, we will gladly accept returns within 30 days of the sale and issue a full refund for products in new condition. Shipping charges are non-refundable. Please take note of our contact information which is easily accessible on the Contact Us page of the website.
It is important to note that our products are not for use outdoors. Leaving wooden products outside will ruin the product and doing so voids any warranty on the product. Please use care and read all product guides provided.​